AI Voice
Receptionist
A 24/7 AI agent on your inbound line. Greets callers, books appointments, knows who's on shift — without a human in the loop.
per week (Bodyline)
voicemail
routine inbound
to go-live
Everything your
receptionist does — automated.
Built on a multi-LLM architecture. Fast, cheap models handle routing and FAQs; smarter models step in for anything complex.
Inbound call handling
Natural-sounding voice greets callers in your brand's tone. No hold music, no wait times, no voicemail.
Live appointment booking
Checks availability in real time, books the appointment, and sends confirmation to both the caller and your team.
Roster awareness
Knows who's on shift and what they can take. Won't book a session with a therapist who isn't working that day.
SMS follow-up
Sends confirmation and reminder SMS automatically. Reduces no-shows without anyone doing anything.
Smart escalation
Knows when to hand off. Complex queries, complaints, or VIPs get routed to the right person with a full call summary.
Call transcripts
Every call logged with a transcript and summary. Searchable history without listening to recordings.
FAQ handling
Pricing, hours, services, parking — answers any question your callers commonly ask. You write the knowledge base once.
Multi-LLM routing
Fast, cheap models for simple queries. Smarter models step in for nuanced situations. Optimised for cost and quality.
Weekly call reports
Call volume, peak times, common queries, no-show rate — delivered to your inbox or Telegram every week.
40+ calls a week.
Zero staff involved.
Bodyline runs a busy massage and wellness facility. Before Fortis, staff spent hours each week on inbound booking calls — pulling them out of treatments to answer the phone. Now every call is handled by the AI receptionist: bookings, rescheduling, FAQs, escalations. The team hasn't touched a routine inbound call since go-live.
Discovery to live call
in 5-12 days.
Discovery
We map your call flows, FAQs, booking logic, and roster rules. No code yet. Output: a full spec document.
Build
Voice agent wired to your calendar, CRM, and SMS provider. Roster integration set up. Internal testing begins.
Test & tune
You call in as a customer. We catch edge cases, refine tone, adjust escalation logic. Handoff call with your team.
Maintain
We handle updates, model changes, and new FAQ entries. Monthly retainer. Cancel any time — the system keeps running.
Not a tool.
A built system.
Custom-built, not configured
We don't resell an off-the-shelf product with your logo on it. Every system is built in n8n for your specific call flows and your roster logic.
$0 markup on tool costs
Voice minutes, LLM API calls, SMS — billed to your card at cost. We don't add a margin on top. You see every dollar.
Stays running if you cancel
Cancel the retainer and the system keeps running — we just stop maintaining it. No holding your workflows hostage.
Australia-based team
Built in Melbourne. We understand Australian business hours, compliance, and the way small businesses actually run.
Let's map
your call flows.
30-minute discovery call. We'll scope exactly what needs to be built — and send you a written summary within one business day.
Book a discovery call